Terms of Service
Last updated: September 2026
This is an English translation of our Spanish-language terms for convenience. The Spanish version at deliverycontrol.mx/terminos is the legally binding version under Mexican law.
1. Acceptance
By contracting Delivery Control (“DC”) services, operated by XN SYSTEMS, S.A.S. (“we”), you accept these terms. If you do not agree, do not contract the service.
2. Description of the service
Delivery Control offers consulting and direct operation of delivery platforms (Uber Eats, Rappi, DiDi Food and similar) for restaurants in Mexico. It includes menu engineering, price architecture, ad management, promotion design and control, availability monitoring, direct platform relationships, payment reconciliation and executive reporting. The exact scope of each engagement is the one stated in the signed proposal.
3. Access to your platforms
To deliver the service we need administrator access to your Uber Eats, Rappi and similar portals. This is done by inviting the account ops@deliverycontrol.mx as an administrator user. We do not request or store passwords.
4. Initial call
The initial diagnostic call (around 20 minutes) is free and with no obligation. During the call we assess whether your operation fits our service and present concrete options.
5. Contracting model
The service is contracted as a fixed monthly fee plus a capped variable commission, per the signed proposal:
- Fixed monthly fee: the amount per location or per brand stated in the signed proposal.
- Variable commission: a percentage of the net payout deposited by the platform in the period, meaning the amount the platform deposits to the restaurant, excluding VAT, tips and delivery fees. It is not calculated on gross sales.
- Cap: the variable commission is capped per location, as stated in the signed proposal. Once reached, the commission stops growing even if volume keeps rising.
Invoicing is issued at each month's close, within the first five days of the following month, so the period's variable commission can be calculated. Prices expressed in Mexican pesos (MXN) plus VAT. The specific plan, scope and conditions are formalized in writing before kickoff.
6. Scope and commitment
We deliver a monthly executive report with real metrics: sales, ROAS, average ticket, availability and recommendations. We do not guarantee specific financial results: published results represent individual cases under particular conditions.
7. Confidentiality
All operational and financial information shared by the client is treated as confidential. We may use anonymized metrics (without identifying the restaurant) for marketing purposes, unless the client indicates otherwise in writing.
8. Termination
The service has a 6-month minimum term, stated in the signed proposal. Once that term is met, you can cancel at any time with 30 calendar days of notice. Service continues until the end of the paid period.
9. Intellectual property
The “Delivery Control” brand, its methodology and software are property of XN SYSTEMS, S.A.S.. Your business data is and remains yours. We deliver it exported to you at the end of the service.
10. Limitation of liability
The service is provided with professional diligence. We are not liable for sanctions, closures or policy changes by third-party platforms (Uber Eats, Rappi, etc.). Our maximum aggregate liability is limited to the amount paid by the client in the last 12 months.
11. Modifications
We may update these terms. We will notify active clients by email with 30 calendar days of advance notice for material changes.
12. Governing law
These terms are governed by the laws of the United Mexican States. Any dispute will be resolved before the competent courts of Guadalajara, Jalisco.
13. Contact
For any question about these terms: support@deliverycontrol.mx